Over my three-decade career, I have had the opportunity to work with many HR teams. Overall, if I had to grade HR’s effectiveness in bringing in the talent necessary for long-term success, I’d give

Most cultures I know strive to get things right, and this is an admirable goal on which to mould employee behaviour. But most organizations don’t always get it right the first time; unintended mistakes

In every organization there is a degree of conflict between marketing and sales. Marketing complains that sales don't move products or services effectively; sales claims they don't get the support from marketing they need

Innovative cultures seem to be all about creating something new but that is only half the story. The untold story — and probably less sexy — is exactly the opposite of new idea creation.

Organizations that standout from their competitors have leaders who are disciplined and consistent when it comes to demonstrating behaviors that mirror the journey their organization is on and taking action that matters to employees.

Standout cultures have an abundance of smart people, but not in the usual way. They understand the little things that make organizations consistently perform at an amazingly high level. These traits describe the truly

Astonishing cultures are based on a simple premise; not on a complicated formula, but on an insight into a special human element. Sustainable cultures have basic human axioms that people commit to. Zappos is

Common sense is a basic ability to perceive, understand, and judge things, which is shared by ("common to") nearly all people and can reasonably be expected of nearly all people without any need for